Healthcare Virtual Assistants

Medical Receptionist VA

Answers incoming clinic telephone calls, manages voice queues via your cloud VoIP (RingCentral, Zoom Phone), screens inquiries, and routes clinical messages to physicians and nurses.

• 100% live call answer rate with standard 3-ring protocol
• New patient pre-registration and insurance triage
• Direct message transmission to medical staff via EHR inbox

Scheduling VA

Maximizes provider appointment utilization by executing automated and phone recall campaigns, filling last-minute cancellations, and managing multi-provider calendar templates.

• Calendar slot optimization across complex provider schedules
• Proactive SMS & phone appointment confirmation calls
• Same-day waitlist backfilling to prevent revenue loss

Patient Intake VA

Collects and audits patient demographic information, medical history questionnaires, HIPAA disclosure acknowledgments, and state consent documentation prior to the visit.

• Digital intake portal monitoring (Phreesia, Klara, EHR forms)
• Verification of signed HIPAA consents and arbitration forms
• Pre-visit documentation readiness audit 24 hours in advance

Patient Coordinator VA

Guides patients through complex longitudinal care plans, post-discharge follow-ups, diagnostic appointment coordination, and treatment plan compliance.

• Post-encounter follow-up calls and prescription check-ins
• Diagnostic lab & imaging appointment coordination
• Patient satisfaction monitoring and review requests

Eligibility & Benefits VA

Real-time verification of commercial and government insurance coverage, copay, deductible, co-insurance, and out-of-pocket maximum breakdown 48 hours prior to arrival.

Prior Authorization VA

Gathers clinical notes, diagnostic imaging reports, and conservative therapy history to submit, track, and expedite payer authorizations via Availity, CoverMyMeds, and Carelon.

Referral Coordinator VA

Tracks inbound specialist consult requests, gathers referring physician chart notes, coordinates authorizations, and closes the communication loop after specialist visits.

EHR / Administrative VA

Document management, electronic fax processing, outside records indexing, lab result filing, and patient portal inquiry triaging inside your EHR.

Medical Scribe VA

Real-time or asynchronous EHR clinical documentation, HPI drafting, review of systems recording, and ICD/CPT code tagging to free providers from keyboard fatigue.

Provider Credentialing VA

Maintains CAQH ProView profiles, tracks state medical license expirations, and submits commercial payer credentialing packets and re-attestations.